|
 |
Frequently Asked Questions |
- How can I place an order?
- What payment methods do you accept?
- What credit/debit cards do you accept?
- What currencies can I pay in?
- How secure is your website?
- How much is delivery?
- How long does delivery take?
- Are all of your items in stock?
- Do you deliver outside of the UK?
- What does detagged/cut label/ex chainstore mean?
- Are all of your garments cut label?
- Do I need to register to shop on your site?
- I need more information about a product
- Do you have a catalogue?
- Can I return an item?
- Can I cancel an order?
- How can I place an order?
Click on any items that you wish to buy, and then click "Add to Cart". This will then added to the shopping cart. You can view the items and values you have chosen by clicking on the "Shopping Cart" (with trolley icon, top right of the screen). After you have finished your selection, click "Checkout" and you will be asked a few details to complete your order.
Back to Top
- What payment methods do you accept?
We accept most credit/debit cards via our secure server. We also accept Paypal, Personal Cheques and Postal Orders. Please note that cheques take 5 working days to clear and items will not be despatched until cleared payment has been received.
Back to Top
- What credit/debit cards do you accept?
We accept all the following credit/debit cards:
Switch/Maestro, Visa, Mastercard, Discover, Solo, American Express.
Back to Top
- What currencies can I pay in?
Currently we only accept payments in £ sterling
Back to Top
- How secure is your website?
This website has been designed to give an extremely high level of security. At the point where you will need to enter your perosnal and/or credit/debit card details you will be connected to our secure server. The server utilises Secure Sockets Layer (SSL) technology to allow for the encryption of this potentially sensitive information. To be sure you are on a secure page you should see https:// in the address bar of your browser.
Back to Top
- How much is delivery?
We charge £1.95 for orders under £15, £2.95 for orders between £15 and £25.
Orders over £25 automatically qualify for FREE DELIVERY.
We do offer discount codes for free shipping regardless of order value throughout the year. To be notified of these codes please sign up for our newsletter.
Back to Top
- How long does delivery take?
We aim to despatch all orders within 5-7 working days of an order being placed. All UK orders are sent via Royal Mail 1st Class. Heavier items maybe sent via Royal Mail Standard Parcels or a Courier service.
Back to Top
- Are all of your items in stock?
Most items are kept in stock and some are sent directly from our suppliers.
Back to Top
- Do you deliver outside of the UK?
Some of our items can only be sent to UK addresses. We are happy to ship to Europe but please email us before you order to confirm postage costs and if the item can be sent outside the UK.
Back to Top
- What does detagged/cut label/ex chainstore mean?
All Chainstore items need to be detagged, this is done to insure that any customers do not try to take it back to the original Chainstore and get a full refund for the item at the original price. This means any labels or tickets on the garments are cut or defaced in some way to with scissors or possibly with a permanent marker. This does not mean that we sell seconds, all of our products are brand new and in perfect condition unless otherwise stated.
Back to Top
- Are all of your garments cut label?
No. We sell licensed lines as well which means they will have the original swing tags still attached. There is no need for us to cut or deface their labels.
Back to Top
- Do I need to register to shop on your site?
You can browse our website without needing to register.
If you wish to go to checkout then yes you will need to enter your details. An account will be created for you when you place your first order.
When you register we will set up 'My Account'. You will need to enter an email address and choose a unique password; these will allow you to access your personal details.
Once you've registered with us, you only need to 'Sign in' next time you shop to use your saved personal details.
Creating an account will enable you to shop faster the next time you visit us as all of your details will be stored in our secure server. You can also add items to your wishlist, receive our newsletter (optional) and sign our guestbook.
Back to Top
- I need more information about a product
If you require any additional information for a product on our website then please email us. We are here to help!
Back to Top
- Do you have a catalogue?
We don't currently produce a printed catalogue. You can find all our products on the website, which is updated regularly as new products arrive.
Back to Top
- Can I return an item?
Yes of course you can. We want our customers to be happy and if you are not completely satisfied with your order you can return it to us.
Goods can be returned as unsuitable within 7 days of delivery, subject to the following conditions:
Goods returned and lost in transit will only be refunded on proof of postage and receipt by us of compensation from the Post Office. It is therefore up to you to ensure that proof of posting is retained or the package is insured.
If you are returning the item because it is faulty or has been misdescribed, we will refund the postage and packing costs to you as well.
For more information on returning goods please see our returns page which can be found by clicking on the link at the top of the page.
Back to Top
- Can I cancel an order?
The "Consumer Protection (Distance Selling) Regulations" allow customers within the European Union to cancel an order. The period in which a customer can do this ends seven working days after the day of receipt of the order. This is known as the "cooling-off period".
You must inform us in writing - by letter, fax or email - of your decision to cancel.
All goods must be returned to us and we will refund any monies owing as soon as possible.
Back to Top
 |
|
